Can’t wait for your jewellery to arrive? We don’t blame you. You can track your order by clicking the link on your shipping confirmation email. If you have an account with us, you’ll also be able to find the tracking link in your orders section. You
Please allow an additional 12 - 14 working days for personalised jewellery to be delivered. If you are in the UK and order both personalised and non-personalised jewellery in the same order, the non-personalised pieces will be delivered according to
Our EU customers do not need to worry about customs formalities and should receive their goods without any further charges. The price payable by the customer at checkout is inclusive of all import VAT / duties. In this respect our freight forwarder a
If you can see from the tracking that your order is on its way back to us, it's likely that the courier had some issues being able to deliver your parcel. Not to worry, please get in touch with our Customer Care team, confirming your full address, an
If you're in the UK and your tracking hasn't updated in a few days, please contact our Customer Care team so that we can look into where your order is. If you are ordering outside of the UK, it's very common for tracking to not update for a few days
We can imagine you're eagerly anticipating your wonderful jewellery.As stated on our shipping page, it can take between 3 - 5 working weeks for your items to reach you in Switzerland. This is because all our items being shipped here need to be hallma
We ship to most places across the globe, however there are unfortunately a few places that we just can't get to right now due to courier and customs restrictions. Please see more information on our delivery page.