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Daisy London

EU:Our EU customers do not need to worry about customs formalities and should receive their goods without any further charges. The price payable by the customer at checkout is inclusive of all import VAT / duties. If you have been billed an unexpected charge, please get in <a href="https://www.daisyjewellery.com/pages/contact-us">contact</a> our Customer Care Team so we can look into this for you.US:<div data-block="true" data-editor="3s5h3" data-offset-key="86c5f-0-0" id="isPasted"><div data-offset-key="86c5f-0-0">Due to the volatile landscape regarding US imports, we have made the decision to now include duty fees at checkout for our US customers, preventing any unexpected charges upon delivery. In order to absorb some of these costs, we&apos;ve reduced the prices of all jewellery across the US website so you can continue to purchase your favourite Daisy pieces without the concern of any additional fees!</div> All Other International:</div>Some international orders outside of Europe and the US may be subject to customs or import duties, additional tariffs and tax charges once they reach their destination country outside of the UK. These charges are automatically payable by the customer upon delivery. We appreciate this can be frustrating, let us know if you have any queries or would like to discuss a recent delivery charge. We&#x2019;re here and ready to help at info@daisyjewellery.com.Please see all information regarding shipping <a href="https://www.daisyjewellery.com/pages/shipping" id="isPasted" style=" text-decoration: underline;">here</a>.&#xA0;

EU:. Our EU customers do not need to worry about customs formalities and should receive their goods without any further charges. The price payable by the customer at checkout is inclusive of all import VAT / duties. If you have been billed an unexpec

Will my order be subject to customs fees?

Shipping & Deliveries

How can I return my order?

How long will you take to process my return?

How do I know if you have received my return?

Can you repair my jewellery?

Can I return personalised pieces?

Can I return earrings?

Returning a gift order

Returns & Warranty

Can I cancel my order?

Can I amend my order?

Can I place my order over the phone?

How can I get a VAT receipt?

What payment methods do you accept?

I'd like to know more about Klarna?

There's an item missing from my order

I am missing an earring from my order

How do I use my Daisy gift card?

How do I know my jewellery size?

Payment has been taken from my account but I received no order confirmation?

An item I'd like to order is out of stock!

Daisy ring sizes

How can I contact you?

Orders & Payments

How do I track my order?

How long is delivery for personalised jewellery?

My order is being returned to you by the courier

The tracking for my order hasn't updated in a while

Why does shipping to Switzerland take longer?

Are you able to deliver everywhere?

What does the Daisy warranty cover?

What do I do if my jewellery is lost or stolen?

Does your jewellery contain nickel?

How do I clean & store my jewellery?

Is your jewellery hallmarked?

Can I get my Daisy jewellery engraved?

Can anything be engraved on your jewellery?

My earring clasp isn't clicking into place

Where are your gemstones sourced?

Is your jewellery solid silver?

The character limit on your personalised jewellery won't let me order

Product Care, Personalisation & Materials

Do you offer an NHS/Blue Light discount?

Do you offer bulk discounts for weddings?

My discount code doesn't work.

Can I use more than one discount code on my order?

Are discount codes applicable on sale items?

Discounts

What packaging does Daisy offer?

My order hasn't arrived with the correct packaging

Can I purchase your luxury packaging on its own?

Will all my jewellery be boxed separately?

Gift Packaging

Where can I find your jewellery stocked in store?

I have an issue with jewellery purchased from a stockist.

I'd love to stock Daisy in my store

Stockists

What materials are used for your Fine range?

Why do you use lab-grown diamonds and sapphires?

Fine Jewellery

How can I become an influencer/collaborate with you?

Job openings at Daisy

Affiliate, Press and Careers

Will my order be subject to customs fees?Updated a month ago