Returns & Warranty

How can I return my order?

We hope you love your jewellery as much as we do but if it isn’t quite right you can send it back to us for either a refund or an exchange within 30 days of receiving it. Visit our returns page here to find out how.

How long will you take to process my return?

We work hard to process returns as quickly as possible. It will take 2-3 working days from the date it is received back with us here at Daisy. We won’t leave you hanging, we promise. You’ll receive a confirmation email once we have processed your ret

How do I know if you have received my return?

If you used one of our UK returns labels, you can track your return on the Royal Mail website here. Your tracking number is the 13 characters shown directly under the barcode on your label. For orders being returned from outside of the UK, please che

Can you repair my jewellery?

Unfortunately we can't provide repairs, re-plating, or ring resizing services currently. If your product was purchased from us within the past two years but has suffered a manufacturing fault, it will be covered by our two-year warranty so please get

Can I return personalised pieces?

Due to the nature of personalised products, we cannot accept returns unless it is due to a manufacturing fault.

Can I return earrings?

Due to hygiene reasons, we're afraid we are unable to accept returns of earrings. Please reach out to our Customer Care team if you have any questions about earrings before you purchase to make sure they are right for you!

I'd like to return a gift

We understand you might have been gifted a piece that's not quite your style - not to worry! You can still follow our returns process to exchange it for something more suitable, however please ensure the following:. Please be aware that we are unable