Returns & Warranty
How can I return my order?
We hope you love your jewellery as much as we do, but if it isn’t quite right you can send it back to us for either a refund or an exchange within 30 days of receiving it. Visit our returns page here to find out how. If you need any help processing y
How long will you take to process my return?
We work hard to process returns as quickly as possible. It will take up to 5 working days from the date it is received back with us here at Daisy. We won’t leave you hanging, we promise. You’ll receive a confirmation email once we have processed your
How do I know if you have received my return?
If you used one of our UK returns labels, you can track your return on the Royal Mail website here. Your tracking number is the 13 characters shown directly under the barcode on your label. For orders being returned from outside of the UK, please che
My jewellery is faulty
We're so sorry to hear there's an issue with your jewellery. We have a two-year warranty on all of our pieces, so if you purchased within the last two years, please visit our returns page so that we can get that replaced for you.
Can you repair my jewellery?
Unfortunately we can't provide repairs, re-plating, or ring resizing services currently. If your product was purchased from us within the past two years but has suffered a manufacturing fault, it will be covered by our two-year warranty so please vis
Can I return personalised pieces?
Due to the nature of personalised products, unfortunately we cannot accept returns unless it is due to a manufacturing fault.
Can I return earrings?
Due to hygiene reasons, we're afraid we are unable to accept returns of earrings. Please reach out to our Customer Care Team if you have any questions about earrings before you purchase to make sure they are right for you!
Returning a gift order
We understand you might have been gifted a piece that's not quite your style and you'd like to exchange it for something else - but you don't want to notify the original purchaser, or don't have the original order number. Not to worry!. Instead of us