If our Help Centre didn't give you the answers you were quite looking for, please click 'Contact Us' above to send us a query. 

You can also email us directly on info@daisyjewellery.com

Please feel free to call us on 02074047460 between 9am - 5pm (GMT) Monday - Thursday, and 9am - 4pm on Fridays.

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Daisy London

We hope you love your jewellery as much as we do, but if it isn&#x2019;t quite right you can send it back to us for either a refund or an exchange within 30 days of receiving it. Visit our returns page <a href="https://www.daisyjewellery.com/pages/returns" id="isPasted" style=" text-decoration: underline;">here</a> to find out how.&#xA0;If you need any help processing your return, please feel free to <a href="https://www.daisyjewellery.com/pages/contact-us?hcUrl=%252Fen-US">contact us</a>. Christmas returns:Any orders placed between 3rd November and 24th December 2025 can be returned until 30th January 2026 if you change your mind, as part of our extended festive returns period. This excludes non-returnable items such as earrings, engraved and personalised pieces.

We hope you love your jewellery as much as we do, but if it isn’t quite right you can send it back to us for either a refund or an exchange within 30 days of receiving it. Visit our returns page here to find out how. If you need any help processing y

How can I return my order?

Returns & Warranty

How long will you take to process my return?

How do I know if you have received my return?

My jewellery is faulty

Can you repair my jewellery?

Can I return personalised pieces?

Can I return earrings?

Returning a gift order

Can I cancel my order?

Can I amend my order?

Can I place my order over the phone?

How can I get a VAT receipt?

What payment methods do you accept?

I'd like to know more about Klarna?

There's an item missing from my order

I am missing an earring from my order

How do I use my Daisy gift card?

How do I know my jewellery size?

Payment has been taken from my account but I received no order confirmation?

An item I'd like to order is out of stock!

Daisy ring sizes

How can I contact you?

Orders & Payments

How do I track my order?

How long is delivery for personalised jewellery?

Will my order be subject to customs fees?

My order is being returned to you by the courier

The tracking for my order hasn't updated in a while

Why does shipping to Switzerland take longer?

Are you able to deliver everywhere?

Why are there additional duties at checkout for orders going to the US?

Shipping & Deliveries

What does the Daisy warranty cover?

What do I do if my jewellery is lost or stolen?

Does your jewellery contain nickel?

How do I clean & store my jewellery?

Is your jewellery hallmarked?

Can I get my Daisy jewellery engraved?

Can anything be engraved on your jewellery?

My earring clasp isn't clicking into place

Where are your gemstones sourced?

Is your jewellery solid silver?

The character limit on your personalised jewellery won't let me order

Product Care, Personalisation & Materials

Do you offer an NHS/Blue Light discount?

Do you offer bulk discounts for weddings?

My discount code doesn't work.

Can I use more than one discount code on my order?

Are discount codes applicable on sale items?

Discounts

What packaging does Daisy offer?

My order hasn't arrived with the correct packaging

Can I purchase your luxury packaging on its own?

Will all my jewellery be boxed separately?

Gift Packaging

Where can I find your jewellery stocked in store?

I have an issue with jewellery purchased from a stockist.

I'd love to stock Daisy in my store

Stockists

What materials are used for your Fine range?

Why do you use lab-grown diamonds and sapphires?

Fine Jewellery

How can I become an influencer/collaborate with you?

Job openings at Daisy

Affiliate, Press and Careers

How can I return my order?Updated a month ago