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Daisy London

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Due to the nature of personalised products, we cannot accept returns unless it is due to a manufacturing fault.

Can I return personalised pieces?

Returns & Warranty

Can I cancel my order?

Can I amend my order?

Can I place my order over the phone?

How can I get a VAT receipt?

What payment methods do you accept?

I'd like to know more about Klarna?

There's an item missing from my order

I am missing an earring from my order

How do I use my Daisy gift card?

How do I know my jewellery size?

Payment has been taken from my account but I received no order confirmation?

An item I'd like to order is out of stock!

Daisy ring sizes

How can I contact you?

Orders & Payments

How do I track my order?

How long is delivery for personalised jewellery?

Will my order be subject to customs fees?

My order is being returned to you by the courier

The tracking for my order hasn't updated in a while

Why does shipping to Switzerland take longer?

Are you able to deliver everywhere?

Shipping & Deliveries

How can I return my order?

How long will you take to process my return?

How do I know if you have received my return?

Can you repair my jewellery?

Can I return earrings?

I'd like to return a gift

What does the Daisy warranty cover?

What do I do if my jewellery is lost or stolen?

Does your jewellery contain nickel?

How do I clean & store my jewellery?

Is your jewellery hallmarked?

Can I get my Daisy jewellery engraved?

Can anything be engraved on your jewellery?

My earring clasp isn't clicking into place

Where are your gemstones sourced?

Is your jewellery solid silver?

Product Care, Personalisation & Materials

Do you offer an NHS/Blue Light discount?

Do you offer bulk discounts for weddings?

My discount code doesn't work.

Can I use more than one discount code on my order?

Are discount codes applicable on sale items?

Discounts

What packaging does Daisy offer?

My order hasn't arrived with the correct packaging

Can I purchase your luxury packaging on its own?

Will all my jewellery be boxed separately?

Can my jewellery case be sent with luxury packaging?

Gift Packaging

Where can I find your jewellery stocked in store?

I have an issue with jewellery purchased from a stockist.

I'd love to stock Daisy in my store

Stockists

What materials are used for your Fine range?

Why do you use lab-grown diamonds and sapphires?

Fine Jewellery

How can I work with you?

Affiliate & Press

Can I return personalised pieces?Updated 4 months ago