If our Help Centre didn't give you the answers you were quite looking for, please click 'Contact Us' above to send us a query. 

You can also email us directly on info@daisyjewellery.com

Please feel free to call us on 020 7404 7460 between 9am - 5.30pm (GMT) Monday - Thursday, and 9am - 4.30pm on Fridays.

Or, please feel free to WhatsApp us on the number below, and we'll reply to your message as soon as we can.

Daisy London

All our jewellery is covered by our 2-year warranty policy. Within this time, we offer free replacements for any manufacturing or material defects. If your item suffers a fault or breakage due to a manufacturing issue, please get in contact and we will replace your piece.Please note our warranty does not cover loss, accidental damage, wear and tear, or damage from improper use or storage.We will require proof of purchase to activate the warranty for you, if you have lost your order number since placing your order, please get in touch and we will be able to locate this for you.Please note our warranty doesn&apos;t cover any purchases made through our stockists. If you have any issues with your piece, please contact them directly.

All our jewellery is covered by our 2-year warranty policy. Within this time, we offer free replacements for any manufacturing or material defects. If your item suffers a fault or breakage due to a manufacturing issue, please get in contact and we wi

What does the Daisy warranty cover?

Product Care, Personalisation & Materials

Can I cancel my order?

Can I amend my order?

Can I place my order over the phone?

How can I get a VAT receipt?

What payment methods do you accept?

I'd like to know more about Klarna?

There's an item missing from my order

There's an earring missing from my order

How do I use my Daisy gift card?

How do I know my jewellery size?

Payment has been taken from my account but I received no order confirmation?

An item I'd like to order is out of stock!

Daisy ring sizes

Orders & Payments

How do I track my order?

How long is delivery for personalised jewellery?

Will my order be subject to customs fees?

My order is being returned to you by the courier

The tracking for my order hasn't updated in a while

Why does shipping to Switzerland take longer?

Are you able to deliver everywhere?

Shipping & Deliveries

How can I return my order?

How long will you take to process my return?

How do I know if you have received my return?

Can you repair my jewellery?

Can I return personalised pieces?

Can I return earrings?

I'd like to return a gift

Returns & Warranty

What do I do if my jewellery is lost or stolen?

Does your jewellery contain nickel?

How do I clean & store my jewellery?

Is your jewellery hallmarked?

Can I get my Daisy jewellery engraved?

Can anything be engraved on your jewellery?

My earring clasp isn't clicking into place

Where are your gemstones sourced?

Is your jewellery solid silver?

Do you offer an NHS/Blue Light discount?

Do you offer bulk discounts for weddings?

My discount code doesn't work.

Can I use more than one discount code on my order?

Are discount codes applicable on sale items?

Discounts

What packaging does Daisy offer?

My order hasn't arrived with the correct packaging

Can I purchase your luxury packaging on its own?

Will all my jewellery be boxed separately?

Can my jewellery case be sent with luxury packaging?

Gift Packaging

Where can I find your jewellery stocked in store?

I have an issue with jewellery purchased from a stockist.

I'd love to stock Daisy in my store

Stockists

What materials are used for your Fine range?

Why do you use lab-grown diamonds and sapphires?

Fine Jewellery

How can I work with you?

Affiliate & Press

What does the Daisy warranty cover?Updated 2 months ago